Remote Customer Support Specialist
Job Description
Job Description
...
We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support
Similar Remote Jobs
Remote Customer Support Specialist
Posted on: 22-09-2024 00:00
Remote Entry-Level Data Entry
Posted on: 22-09-2024 00:00
Remote Data Entry Clerk
Posted on: 22-09-2024 00:00
Transportation Representative, Transportation Representative
Posted on: 22-09-2024 00:00
Digital Product Evaluation Writer
Posted on: 22-09-2024 00:00
Customer Service Position (Remote)
Posted on: 22-09-2024 00:00
Fully Remote Body Radiologist
Posted on: 22-09-2024 00:00
Join our Freelance Community
Posted on: 22-09-2024 00:00
Benefits Rep Fully Remote
Posted on: 22-09-2024 00:00
AMP Program Sign Up
Posted on: 22-09-2024 00:00
Associate Visual Media Creative Producer; Disney Live Entertainment
Posted on: 07-11-2024 05:43
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:48
Help Desk Support Customer Service - C - Part Time
Posted on: 16-07-2024 18:47
Work From Home Data Entry Jobs (Urgent Hiring) - Part-Time
Posted on: 21-02-2025 00:00
Inventory Control Assistant (Days)
Posted on: 24-01-2025 00:00
Call Center Agent- Home Office & Remote Arizona
Posted on: 02-01-2025 03:59
Sales Operations Specialist - Remote, Certain States
Posted on: 16-07-2024 18:37
Coca-Cola Remote Jobs $30/Hour - Customer Service
Posted on: 16-07-2024 19:08
Finance Project Manager - Treasury Strategic Transformation
Posted on: 23-02-2025 00:00
Southwest Airlines Remote From Home No Experience $30/Hour ? Work From Home Jobs
Posted on: 06-10-2024 00:00