Customer Care Advocate
Description:
? Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
? Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
? Interacts with internal/external business partners, including insureds and claimants.
? Meets established departmental quality, service, phone metric, and productivity objectives.
? Prepares documents, communications and other materials using established formats and standard software.
? Resolves standard and complex inquiries and problem, escalating as needed.
? Follows procedures to ensure adherence to the company's risk and compliance policies.
? Provides feedback and recommendations to the team to improve the quality of customer care.
? Performing other duties as assigned.
Requirements: ? Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. ? 6 or more months of contact center or customer service experience or an equivalent combination of education and experience ? Detail oriented with the ability to mentally and tactically handle or resolve issues ? Data Entry ? Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
? 2024 Employee Benefits
? Equipment Provided
Similar Remote Jobs
Customer Care Advocate
Posted on: 24-09-2024 00:00
Telecommute Sales Specialist
Posted on: 24-09-2024 00:00
Remote Chat Support
Posted on: 24-09-2024 00:00
Front Desk Agent
Posted on: 24-09-2024 00:00
Customer support remote
Posted on: 24-09-2024 00:00
Customer Service/Sales Agent
Posted on: 24-09-2024 00:00
Reliable Caregiver IMMEDIATELY
Posted on: 24-09-2024 00:00
Remote Freelance Writer
Posted on: 24-09-2024 00:00
Relief Account Manager
Posted on: 24-09-2024 00:00
SALES FLOOR ASSOCIATE
Posted on: 24-09-2024 00:00
Amazon jobs at home ? Office Associate(United States)
Posted on: 24-01-2025 04:50
REMOTE CHAT REP ? Up to $10,000 per month ? FLEXIBLE HOURS! Hiring ASAP!
Posted on: 23-02-2025 00:00
Delta Remote Jobs (Data Entry)- Hiring Now
Posted on: 25-11-2024 05:19
Logistics Consultant - 3PL
Posted on: 27-02-2025 00:00
Remote Live Chat Specialist - Flexible Hours
Posted on: 29-07-2024 17:09
Senior UX Email Product Designer/Developer - Operational Communications
Posted on: 28-01-2025 06:22
Aetna Remote Jobs Jacksonville $26/Hour
Posted on: 22-11-2024 05:34
Amazon Data Entry Jobs (Remote, Entry Level) In United States
Posted on: 16-07-2024 18:55
Packing Operator - Start tomorrow - No experience needed
Posted on: 13-12-2024 17:47
Senior Program Manager
Posted on: 28-08-2024 00:00