Live Chat Agent - WFH
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability... to manage multiple chat sessions simultaneously.
Key Responsibilities:
Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:
High school diploma or equivalent; additional relevant certifications or coursework is a plus
Similar Remote Jobs
Live Chat Agent - WFH
Posted on: 10-10-2024 00:00
Data Entry Clerk-REMOTE US ONLY
Posted on: 10-10-2024 00:00
Inside Sales Remote - English
Posted on: 10-10-2024 00:00
Part Time Sales Development Representative
Posted on: 10-10-2024 00:00
Remote Senior Bookkeeper, Public Accounting
Posted on: 10-10-2024 00:00
The Easiest Online Money-Making Opportunity
Posted on: 10-10-2024 00:00
Contract Remote Product Manager role
Posted on: 10-10-2024 00:00
3 PQE+ Commercial Property Locum
Posted on: 10-10-2024 00:00
Senior SQL Application Support, API's
Posted on: 10-10-2024 00:00
Healthcare Scheduler/ Healthcare Customer Service
Posted on: 10-10-2024 00:00
Apply for DoorDash Driver
Posted on: 03-09-2024 00:00
Chat Customer Representative - Remote
Posted on: 16-11-2024 19:13
Virtual Data Entry (WFH)
Posted on: 18-09-2024 00:00
Southwest Airlines Remote Jobs $24 - Entry Level
Posted on: 18-02-2025 03:58
REMOTE Outpatient Therapist - Young Adult/College-Age Focus
Posted on: 20-01-2025 06:20
Earn Extra Income from Home: Part-Time Internet Rater
Posted on: 06-10-2024 00:00
Customer Service Representative
Posted on: 19-12-2024 18:04
Southwest Airlines Customer Service Job $26/Hour ? DPS
Posted on: 23-11-2024 06:30
Executive/Administrative Assistant - Global Infrastructure
Posted on: 12-11-2024 02:59
Operations Resource Coordinator
Posted on: 16-07-2024 18:54