Marketplace Operations

This a Full Remote job, the offer is available from: United States, United Arab Emirates, Bulgaria, Poland, India, Philippines, Japan, Singapore, Australia, Portugal, Spain, Denmark, United Kingdom, Netherlands, Germany, Ireland, France, Italy, Brazil, Argentina, Mexico, Canada About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. What we offer • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role Productions is the 'done for you' managed services wing of ElevenLabs made for creators and media businesses. We bring together our AI audio tools and human experts to unlock human-edited dubs, audiobooks, and more in 15+ languages directly on the ElevenLabs platform. Here are a few recent projects Productions has helped bring to life: • Dubbing for some of the world's biggest creators (DudePerfect, Lex Fridman, Andrew Huberman) and media businesses • Audiobook production for leading publishers and digital storytelling platforms • Voice creation, sound design, and other audio engineering services for ElevenLabs' largest customers • You can learn more about Productions here: Joining us in Marketplace Operations, you will drive the success of our Operations org, including: • Own end-to-end processes across hiring, training, turnaround times, pricing, quality control, producer engagement and more • Expand our hiring engine to ensure we always have the capacity we need to meet our (growing!) demand • Improve our quality control and monitoring systems to ensure the dubs, audiobooks, and other content we deliver sound natural and professional-grade • Build your own data pipelines and dashboards to inform decision making at scale • Find new efficiency levers through process (e.g. new onboarding flow), automation (e.g. Python scripts) or collaboration with Engineering (e.g. new dispatch or pricing function) • Work with the rest of the Productions org (Engineering, Language Leads, Account Managers, Sales) to make Productions the greatest audio marketplace on the planet! Requirements • Ops fluency - you have experience managing and scaling complex Ops processes, e.g. in a marketplace or logistics environment • Problem solving – you’re talented at breaking down complex problems into atomic pieces, then formulating the right plan to tackle each • Data & analytics - you’re comfortable running your own queries, small scripts and crunching data • Pace - you enjoy operating in an early‑stage, high‑growth environment, including implementing new ideas and iterating quickly • Team collaboration - you’re skilled at collaborating across various functions and driving the best possible team outcome • Bonus points for: • Experience managing/growing freelancer teams • Experience in the localization or audio production industry Location This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw. 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