[Remote] Benefit Customer Service Representative – Seasonal Colleague

Note: The job is a remote job and is open to candidates in USA. WTW is a global company that provides data-driven solutions in people, risk, and capital. They are seeking a Seasonal Benefit Customer Service Representative to assist client plan participants through the enrollment process and updates to their health care and pension plans, ensuring high-quality customer service in a remote environment. Responsibilities Help client plan participants through the enrollment process and updates to their health care and/or pension plans Provide the highest level of service on each contact Spend time on the phone, with opportunities to assist with chat and message center as you gain additional experience Skills Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence High level attention to detail, multi-tasking, and ability to organize work Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging Ability to work autonomously in a self-paced, self-motivated team environment Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat Ability to understand and follow oral and written instructions Ability to type 30 words a minute Experience working in a customer service-related field High School degree required Associate or Bachelor's degree nice to have Working knowledge of health and welfare and/or defined benefit pension plans Experience working in a call center environment Ability to read, write and speak Spanish Benefits WTW 401(k) Savings Plan Employee Assistance Program (EAP) Commuter Accounts program Company Overview WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth. It was founded in 1828, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship WTW has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 4 in 2023, 5 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.