Remote Case Manager Assistant
About the position The Case Manager Assistant will be an integral part of a multi-disciplinary team within a California-based home and community brain injury program. This role focuses on providing support for case management, directly impacting the lives of participants by offering resources and assistance. The assistant will utilize an intensive case management approach to help participants identify and overcome barriers, set goals, and develop skills for self-sufficiency and vocational pursuits. Responsibilities • Assist case management team in day-to-day activities, including scheduling, appointment reminders, and maintaining electronic files. • Support case managers in collaborating with healthcare teams, participants, and caregivers to provide outstanding care. • Work with participants and healthcare professionals to identify resources and community-based agents for optimal care. • Collaborate with the case management team to ensure treatment progression and measurable outcomes. • Identify barriers to care and participant engagement, addressing these to prevent suboptimal outcomes. • Facilitate communication and care coordination among healthcare team members and involve participants in decision-making. • Assist case managers with coordinating care interventions, including referrals to community support services. • Develop collaborative relationships with stakeholders and provide support and resources for participants. • Assist with documenting clinical case management and psychosocial services effectiveness. • Coordinate life skills education and support for participants. • Maintain ongoing communication with participants, families, and healthcare professionals regarding care plans. • Ensure appropriate allocation and coordination of healthcare services while improving safety and quality of care. • Educate participants and families about treatment options, community resources, and case management services. • Assist with completing notifications and pre-authorizations for services based on payer requirements. • Support the safe transitioning of care for participants to appropriate levels and providers. • Promote participant self-advocacy, independence, and culturally-appropriate care. • Advocate for participants and payers to facilitate positive outcomes. • Assist with evaluating the effectiveness of case management plans and resource allocation. • Notify team and stakeholders of any negative incidents within 24 hours and maintain accurate documentation of meetings. • Gather and organize therapy notes for monthly uploads. Requirements • Bachelor's degree or AAS degree in health care, nursing, counseling, social work, or psychology. • Two years of experience in case management within a social service or employment counseling position. • Experience working with brain injury participants preferred. • Demonstrable knowledge and advocacy for individuals with brain injury issues. • Proficient in Word, PowerPoint, Excel, SharePoint, and Outlook programs. Nice-to-haves • Experience performing outreach and making referrals for services. • Broad working knowledge of local services. • Excellent interpersonal skills with colleagues and community leaders. Benefits • Competitive hourly wage of $22 to $28 based on experience. Apply tot his job