Reply to Airbnb & Booking Site Messages — English + French (Bonus) - Contract to Hire

About the Role: We’re looking for a reliable, friendly person to help manage messages from guests who book through Airbnb and similar sites. Most of the job involves replying quickly to new booking requests and answering guest questions during their stay. You’ll communicate mainly through: • Airbnb Inbox or Booking Platform Chat (before check-in) • WhatsApp Group Chat (during the stay — to help guests or coordinate with our local team) If you enjoy chatting with people, are organized, and write clearly, this job is for you. ⸻ Your Main Tasks: ✅ Reply to reservation requests and inquiries as they come in ✅ Send pre-written check-in and welcome messages ✅ Answer simple guest questions about the property or area ✅ Communicate with our small team via WhatsApp for quick coordination ✅ Ensure guests feel welcomed, informed, and supported ✅ (Bonus) Help answer messages in French when needed ⸻ What We’re Looking For: • Excellent written English (French is a big plus) • Friendly, patient, and professional communication style • Fast response time and attention to detail • Ability to work from your phone or laptop • Reliable internet connection • Some experience with Airbnb, hospitality, or customer service is helpful ⸻ Work Conditions: • Fully remote (work from anywhere) • ⏰ Flexible hours — messages come in throughout the day • Quick replies are important — ideally within 30–60 minutes • Training and message templates provided ⸻ Why Work With Us: We manage vacation homes and short-term rentals in great locations. You’ll be part of a friendly, respectful team that values clear communication and guest satisfaction. This is an ideal job if you want flexible online work and enjoy helping travelers have a great experience.