Rostering Associate

Next Level Sports is looking for a detail-oriented, organization mastermind to join the team. If you pride yourself on completing challenging puzzles, creating connections with families, then this position is for you. As a Rostering Associate, you will manage and oversee the allocation of registrants to teams within our Basketball, Volleyball, Flag Football and Camp program verticals. The Rostering Associate will report to the Program Development Manager. This remote-eligible position requires ~10-20 hours per week (note: hourly demand will increase and decrease in line with the cyclical nature of our programming). Workload may be increased or decreased depending upon availability and program growth. Rostering Associates may work on a flexible schedule outside of required training and standing meetings, while still adhering to Key Performance Indicators within the job description. About Next Level Sports At Next Level Sports, we are passionate about bringing the best youth sports experience for all - both on and off the field. We apply operational diligence and technology in thoughtful and innovative ways to unlock our young athlete’s curiosity, passion, and desire for sports education, competition, and skill development. Our headquarters are based in San Mateo, California, with current operations in 13 states, including California, Arizona, Oregon, Washington, Montana, Colorado, Utah, Texas, Louisiana, Oklahoma, Iowa, Tennessee, and Georgia. Our programs are currently available to youth participants from Kindergarten through 8th grade. Our partners include high-level high schools as well as NCAA athletic programs in various sporting disciplines. Our culture reflects our commitment to our communities - we are continuously striving to hire and engage diverse teammates from all backgrounds, experiences, and perspectives. If you are a team player who believes in our mission and is passionate about sports with a team-focused mentality, please apply! Description About Next Level Sports: At Next Level Sports, we are passionate about bringing the best youth sports experience for all — both on and off the field. We apply operational diligence and technology in thoughtful and innovative ways to unlock our young athletes’ curiosity, passion, and desire for sports education, competition, and skill development. Our headquarters are based in San Mateo, California, with operations in over 20+ states, including California, Arizona, Oregon, Washington, Nevada, Montana, Colorado, Utah, Texas, Louisiana, Oklahoma, Nebraska, Iowa, Tennessee, Georgia, Florida and North Carolina. Our programs currently serve youth participants from Kindergarten through 8th grade, and our partners include premier high schools and NCAA athletic programs across various sporting disciplines. What You’ll Do: Responsibilities of the Roster Associate include managing the full roster-building process using defined program parameters, balancing teams with accuracy and consistency, and executing timely, high-quality customer communication. Roster Associates are expected to respond to assigned customer service inquiries within 16 business hours, maintain exceptional attention to detail, and communicate directly with families via our customer service platform to resolve questions, clarify information, and support a positive participant experience from registration to Kick Off. Roster Building (70%) • Use Next Level’s registration platform to build teams and roster participants as they register from a program’s launch throughout its start date. • Follow Next Level’s rostering policies and methodologies as outlined in training • Communicate effectively and promptly to emails from families within assigned programs • Assist in efforts to enhance registration through personalized communication methods to individual families, providing first-class customer service and outreach activities, especially for new site locations • Maintain consistent personal documentation of roster builds for enhanced tracking Customer Service (30%) • Respond to all assigned customer support tickets for your assigned programs within 16 business hours • Strive for 100% Customer Satisfaction scores • Assist with lower-level customer inquiries that do not pertain to your assigned programs during periods of increased customer inquiries What We’re Looking For: • Exceptional communication skills, both written and verbal • Hospitable and customer service-oriented • Highly organized with acute attention to detail • Proficient in Microsoft Office Suite or Google Workspace Suite • Time management skills, ability to hit deadlines How to Apply: Next Level Sports is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary $25 - $25 per hour Apply tot his job