Salesforce Service Cloud Admin
Position: Salesforce Service Cloud Admin / Customer Success Manager Type: Onsite 5 days a week, will transition to 4 days Location: Houston, TX Salary: $100,000 + bonus Duration: Permanent Start Date: February 1, 2026 Interview Process: 3 round interview process - via MS Teams (last round is HR) Summary: We are seeking a Customer Success Manager based in Houston to lead our customer support function across Tier 1, Tier 2, and Tier 3. This is a strategic leadership role within a fast-growing SaaS company, reporting directly to the Chief Revenue Officer. The CSM will deliver an exceptional post-sale customer experience, manage a remote support team, and drive initiatives that improve customer satisfaction, retention, and platform adoption. In this role, you will act as the Salesforce Service Cloud administrator, ensuring streamlined workflows and continuous process improvements. This position requires a customer-first mindset, operational rigor, and the ability to scale systems and processes that elevate the full customer journey. Required Qualifications • 5–7+ years of progressive leadership experience in customer support, success, or operations within a SaaS or technology environment. • Proven experience leading a team with operational accountability across multiple support tiers. • Strong hands-on expertise in Salesforce Service Cloud as a system administrator (non-developer role), including workflow design, automation, case management, and reporting. • Demonstrated ability to foster cross-functional teamwork and lead change initiatives. Including experience collaborating with Finance on AR support strategies, improving billing-related workflows. • Track record of designing and delivering customer training programs tied to retention, onboarding, or support enablement. • Experienced in leading data-driven, operationally disciplined, and process improvement-focused initiatives at scale • Salesforce Administration Certificate Preferred Qualifications • Experience supporting a transition from Zendesk to Service Cloud or other enterprise platforms. • Familiarity with AR metrics, collections cycles, and customer billing experience in a B2B SaaS context Direct Placement Roles: Compensation: $90,000 to $100,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Apply tot his job