Process Improvement - Customer Engagement Specialist

Remote, USA Full-time Posted 2025-04-18

Description:
? Build and maintain reporting & insights systems supporting business requirements.
? Develop and document workflows and processes for articulating requirements.
? Create training materials and presentations for new technologies.
? Manage transitioning programs from legacy to newer telecom technology options.
? Engage with customers for technology upgrades and satisfaction.
? Maintain accurate records of customer/stakeholder interactions and feedback.
? Identify and implement process improvements for customer experience.

Requirements: ? Bachelor?s degree in business administration, Communications, or a related field preferred. ? 5+ years of experience in process improvement and customer engagement. ? 2+ years of program management experience preferred. ? 5+ years of Telecommunications experience including order management/provisioning. ? 2+ years of technical requirements gathering experience. ? Strong process creation and documentation skills. ? Excellent communication and presentation abilities. ? Customer service experience and ability to persuade and influence customer decisions.

Benefits:
? Competitive medical, dental, vision, and life insurance.
? Employee assistance program.
? 401K plan with company match.
? Comprehensive benefit program including voluntary benefits.
? Paid time off programs for overall wellness.

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Process Improvement - Customer Engagement Specialist

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