Process Improvement - Customer Engagement Specialist

Remote, USA Full-time Posted 2025-06-13

Description:
? Build and maintain reporting & insights systems supporting business requirements.
? Develop and document workflows and processes for articulating requirements.
? Create training materials and presentations for new technologies.
? Manage transitioning programs from legacy to newer telecom technology options.
? Engage with customers for technology upgrades and satisfaction.
? Maintain accurate records of customer/stakeholder interactions and feedback.
? Identify and implement process improvements for customer experience.

Requirements: ? Bachelor?s degree in business administration, Communications, or a related field preferred. ? 5+ years of experience in process improvement and customer engagement. ? 2+ years of program management experience preferred. ? 5+ years of Telecommunications experience including order management/provisioning. ? 2+ years of technical requirements gathering experience. ? Strong process creation and documentation skills. ? Excellent communication and presentation abilities. ? Customer service experience and ability to persuade and influence customer decisions.

Benefits:
? Competitive medical, dental, vision, and life insurance.
? Employee assistance program.
? 401K plan with company match.
? Comprehensive benefit program including voluntary benefits.
? Paid time off programs for overall wellness.

Apply for the Job

Process Improvement - Customer Engagement Specialist

Similar Remote Jobs

Process Improvement - Customer Engagement Specialist

Data Entry Clerk - Remote, No Experience

Amazon Work At Home (Data Entry) Jobs No Experience ? Hiring Now ? Hire Me Remotely

Lean Production Operator

Fully Remote Administrative Associate

Teachers, Stay-at-Home Parents Sell Remotely for Terraboost Media!

Remote work Available to Rhode Island Licensed SLPs

Remote - Part Time - Weekend Scheduler (Every Other Weekend)

Retail Shelf Stocker

Amazon Customer Service (Remote Jobs At Home)

EMS Pilot-Native Air-Las Cruces

BAKER (FULL TIME)

Patient Access Representative-CNRVMC Part Time EVENING and NIGHTS in Christiansburg, VA

Work at Home Customer Service Representatives (Chat / No Calling)

Remote Data Entry Jobs for Beginners: Flexibility & Competitive Pay

REMOTE PHONE TRIAGE RN - WEEKEND PROGRAM

Need Cyber Security Analyst - Dallas, TX

Shipping Supervisor - 3rd shift

[Entry Level / No Experience] Live Chat Agent - Work From Home Jobs

Southwest Airlines Customer Service Agent Jobs | WFH