Floor Operations Supervisor

Remote, USA Full-time Posted 2025-04-30

Description:
? Oversee day-to-day operational execution of Contact Center functions.
? Provide support to Contact Center associates and assist in their development.
? Analyze trends for action and support process improvements.
? Promote improved performance via sharing of best practices.
? Monitor operations to ensure timely completion of work.
? Address unexpected circumstances impacting operations.
? Provide supplemental coaching and development for associates.
? Utilize reports to identify trends and performance gaps.
? Develop departmental activities and training support.
? Support leadership with schedule changes and team monitoring.

Requirements: ? Bachelor's Degree or Related Work Experience ? Call Center experience ? Knowledge of Workforce Management systems ? Supervisory experience ? Operation Management ? Problem Solving ? Communication

Benefits:
? A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
? We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
? Supporting the financial and personal well-being of our employees.
? Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.

Apply for the Job

Floor Operations Supervisor

Requirements: ? Bachelor's Degree or Related Work Experience ? Call Center experience ? Knowledge of Workforce Management systems ? Supervisory experience ? Operation Management ? Problem Solving ? Communication

Similar Remote Jobs

Floor Operations Supervisor

Quality Assurance Software Tester

Technical Customer Service Advisor, Work from Home

Bookkeeper - Remote

freelance jobs amazon ? (wfha3010)

virtual call center jobs amazon ? (AMZ2604)

Side-hustle opportunity making TikTok & YouTube style videos!

Marketing Internship for High School and College Students

Educational Technicians - Teachers Aides Wanted $25/HR - Portland, ME

Stream Moderator for TikTok

Sales Director, Cloud Contact Center

(Part Time) Southwest Airlines At Home Remote Jobs

Fully Remote Client Service Representative

Amazon Mechanical Turk

Senior Content Distribution Engineer

Territory Account Executive, Non-Profit: Growth Business Segment

Support Representative-Remote (Military Spouses)

CVS Careers Remote Jobs - Work From Home

Assistant/Associate Professor of Instruction- Computer Science

Post Market Surveillance Specialist (Remote / Flexible)