live chat support (remote)

Position: Live Chat Support Representative
Location: Remote
Type: Full-time/Part-time...

Job Overview:
We are seeking a motivated and customer-oriented individual to join our team as a Live Chat Support Representative. This role involves assisting customers through our online chat platform, providing them with real-time solutions to their inquiries, and ensuring a positive customer experience.

Responsibilities: ? Respond to customer inquiries via live chat promptly and professionally. ? Assist customers with product information, troubleshooting, and order processing. ? Resolve customer complaints and issues efficiently while maintaining a friendly demeanor. ? Escalate complex issues to the appropriate department when necessary. ? Keep accurate records of customer interactions and update customer profiles. ? Collaborate with team members to ensure consistent and accurate information is provided to customers. ? Stay updated on company products, services, and promotions to offer accurate assistance. ? Provide feedback to the team on recurring customer issues to improve service quality.

Requirements

Qualifications: ? High school diploma or equivalent; additional education or certifications are a plus. ? Previous experience in customer service or live chat support is preferred. ? Excellent written communication skills and the ability to type quickly and accurately. ? Strong problem-solving skills and the ability to think on your feet. ? Ability to work independently in a remote environment. ? Comfortable using various chat platforms and CRM software. ? Flexibility to work different shifts, including evenings and weekends, if required.

Benefits

Benefits:
? Competitive hourly wage.
? Flexible working hours with both full-time and part-time positions available.
? Opportunity to work from home and maintain a work-life balance.
? Training and development programs to enhance your skills.
? A supportive and collaborative team environment

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