Remote Customer Service Representative

Job Summary For LinkedIn Job Seekers

Job Type and Compensation...
? Full-time opportunities are available.
? Open availability required from Monday to Saturday.
? Salary ranges from (13 to )15 per hour.
? Benefits provided after 60 days of employment for full-time employees.

Company Overview
? A leading company with over 20 contact centers in the U.S. and Canada.
? Focused on delivering quality services in various areas including telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, and market research.
? Committed to customer satisfaction with more than 125 million interactions handled annually across a diverse clientele.

Role Overview
? Seeking dedicated and customer-focused individuals for Remote Service Representative positions.
? Responsibilities include providing exceptional customer service, making outbound calls, documenting interactions accurately, and maintaining high standards of integrity and professionalism.

Key Responsibilities
? Accurately enter data and perform typing tasks.
? Capture and document customer information.
? Upsell products and services when appropriate.
? Set appointments in a business-to-customer format.
? Maintain thorough knowledge of products, services, and promotions associated with each campaign.

Qualifications
? Minimum of one year of call center experience, specifically with an automatic dialer and call scripting (mandatory for remote candidates).
? Clear, professional, and friendly communication skills.
? Strong interpersonal skills and active listening abilities.
? Consistent attendance and punctuality.
? Preferred sales experience.
? High school diploma or GED required.
? Basic computer skills and literacy essential.
? Experience in an outbound calling environment is beneficial.

Work-from-Home Requirements
? A PC or laptop with Windows 10 or later (Apple/Mac products, Chromebooks, and tablets are not supported).
? A hard-wired, high-speed internet connection (via ethernet cable).
? A USB-connected headset.
? A webcam.
? A quiet, dedicated workspace free from distractions, including pets and children.

Employment Type: Full-Time

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