Customer Service Representative

Remote, USA Full-time Posted 2025-05-02

Here?s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
? Respond to customer inquiries via phone, email, chat, or social media.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Resolve customer complaints, ensuring satisfaction.

2. Problem Solving:
? Handle customer complaints, provide appropriate solutions and alternatives.
? Follow up with customers to ensure their issues are resolved.
? Escalate unresolved queries to higher management if necessary.

3. Order Processing:
? Assist customers with order placement and processing.
? Handle order changes or cancellations as requested by customers.

4. Product/Service Knowledge:
? Maintain deep knowledge of company products and services to offer accurate information.
? Educate customers on product usage and benefits.

5. Documentation and Reporting:
? Keep detailed records of customer interactions, transactions, comments, and... complaints.
? Document all correspondence and outcomes with customers.

6. Feedback Collection:
? Gather customer feedback to help improve products or services.
? Report any recurring issues to management for improvement purposes.

7. Team Collaboration:
? Collaborate with other team members to ensure consistent customer service.
? Assist in developing and updating customer service procedures and guidelines.

8. Sales Support:
? Upsell products or services during conversations when appropriate.
? Assist customers with billing or payment-related issues

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Customer Service Representative

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