Customer Service Representative
Here?s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
? Respond to customer inquiries via phone, email, chat, or social media.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Resolve customer complaints, ensuring satisfaction.
2. Problem Solving:
? Handle customer complaints, provide appropriate solutions and alternatives.
? Follow up with customers to ensure their issues are resolved.
? Escalate unresolved queries to higher management if necessary.
3. Order Processing:
? Assist customers with order placement and processing.
? Handle order changes or cancellations as requested by customers.
4. Product/Service Knowledge:
? Maintain deep knowledge of company products and services to offer accurate information.
? Educate customers on product usage and benefits.
5. Documentation and Reporting:
? Keep detailed records of customer interactions, transactions, comments, and... complaints.
? Document all correspondence and outcomes with customers.
6. Feedback Collection:
? Gather customer feedback to help improve products or services.
? Report any recurring issues to management for improvement purposes.
7. Team Collaboration:
? Collaborate with other team members to ensure consistent customer service.
? Assist in developing and updating customer service procedures and guidelines.
8. Sales Support:
? Upsell products or services during conversations when appropriate.
? Assist customers with billing or payment-related issues
Similar Remote Jobs
Customer Service Representative
Posted on: 15-09-2024 00:00
Representative, Customer Service
Posted on: 15-09-2024 00:00
Forklift Operator (Nights)
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Front Desk Agent
Posted on: 15-09-2024 00:00
Customer service agent
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Transcriber - Freelance
Posted on: 15-09-2024 00:00
Fully Remote Bookkeeper
Posted on: 15-09-2024 00:00
Customer Service Specialist
Posted on: 15-09-2024 00:00
Flexible schedule remote Health Advocate
Posted on: 22-10-2024 05:25
Delta Airlines Remote Jobs (Remote Job) $24/H - Part-Time
Posted on: 31-01-2025 10:01
Remote Receptionist- Austin, TX
Posted on: 24-01-2025 00:00
Amazon Customer Service - Work From Home $16-$35/hr
Posted on: 16-07-2024 18:48
Home-Based Cruise Reservationist - Entry Level
Posted on: 09-10-2024 00:00
Class B CDL Driver – Bulk Deliveries
Posted on: 12-09-2024 00:00
Fully Remote Customer Service / Sales WFH
Posted on: 26-12-2024 06:11
State farm careers
Posted on: 27-02-2025 00:00
Papa Pal (Caregiver) in San Antonio, TX
Posted on: 20-01-2025 00:00