Account Manager/ Customer Success Manager

Insight Global is looking for a Account Manager/ Customer Success Manager to work for a client in Dallas, TX who is a leading leather supplier for the aviation interiors industry. Additionally they offer a host of value added processes such as: decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, cut to pattern, etc. The candidate must be a enthusiastic individual within the industry to help our efforts in customer service, sales and account management - all three of which are closely interwoven within the small aviation industry they cater to.

Duties include:

Strengthen customer relationships by maintaining personalized, close, and consistent communication to manage current and upcoming projects.

Handle incoming and outgoing customer calls, and emails courteously and professionally.

Process sales orders, quotations, and sample requests using Microsoft Dynamics AX, MS Office365, and Salesforce CRM.

Follow-up with customers with regards to pending sales orders, quotations, or sample orders.

Communicate with customers to answer any raised questions or inquiries.

Handle and resolve customer issues and complaints in a timely and professional manner (with the help of internal team).

Maintain an updated and accurate customer database.

Communicate with internal departments to guarantee project deadlines are met.

Guide and educate customers with our leather collections and the different variety of colors.

Proactive mindset when dealing with customer orders, quotations, and inquiries.

Filing all documents as per the company system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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