Bilingual Insurance Customer Service Representative

Job Summary
? Provides customer service and resolves issues by offering solutions, explanations and options.
? Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.

General Accountabilities
? Provides customers' information about products or services.
? Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
? Ensure that policy requirements are fulfilled (Underwriting), including necessary medical statements, inspections forms, and the completion of appropriate forms, Photographs.
? Customize insurance programs to suit individual customers often covering a variety of risks.
? Analyze client's current insurance policies and suggest additions or changes.
? Identifies and prioritizes problems and issues related to service area.
? Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
? Ensures that appropriate changes were made to resolve customers' problems.
? Refers unresolved customer issues to designated departments for further investigation, including contacting underwriting departments.
? Perform administrative tasks, such as maintaining records and handling policy renewals.
? Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
? Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Seek out new clients and develop clientele by networking.
? Call potential clients to expand customer base.
? Attend meetings, webinars to learn about new products and services, new skills, and receive technical assistance in developing new accounts.
? Clean your workstation, common areas, and floors at least once a week.
? *The company reserves the right to add or change duties at any time.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:
? Paid time off

Supplemental Pay:
? Bonus opportunities

Work Location: In person