Customer Care Data Entry Coordinator - Remote | WFH

Are you passionate about customer service and looking for a role where you can make a difference? Join a dynamic team that values innovation, responsiveness, and exceptional service. We're seeking a dedicated Customer Care Data Entry Coordinator to help us deliver top-notch support and maintain our commitment to excellence.

What You'll Do...

Order Processing: Accurately enter orders received via fax or email, handling sensitive billing and credit card information with care.

Data Accuracy: Ensure all data is entered correctly and maintain confidentiality.

Document Management: Scan and maintain paper documents in our system.

Customer Support: Address customer issues, complaints, and concerns, and direct them to the right team member.

Portal Assistance: Manage customer onboarding, password resets, basic tech support, and retention services for our customer portal.

Request Handling: Respond to non-telephonic requests for information, order status updates, cancellations, and returns.

Additional Duties: Perform other related tasks as needed.

What We're Looking For

Education & Experience: Bachelor's degree or equivalent experience. An Associate's degree or relevant experience in sales with proven results is also acceptable. Prior experience in the healthcare industry is preferred.

Skills: Proficiency in Microsoft Office Suite and strong communication skills, both verbal and written. Experience in group presentations and public speaking is a plus.

Mathematical Skills: Ability to calculate discounts, commissions, percentages, and analyze performance using spreadsheets (Excel).

Reasoning Ability: Ability to solve problems, collect and interpret data, and develop innovative solutions. Strong conflict resolution skills and a knack for balancing various needs are essential.

Physical Requirements

Ability to perform essential job functions in line with federal, state, and local standards.

Regular, punctual attendance is required.

Must be able to lift and carry up to 10 lbs.

Clear communication skills, including talking and listening.

Remote Work Eligibility

We welcome applicants from the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Wisconsin.

Equal Opportunity Employer

We are committed to diversity and encourage applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, military service, national origin, age, disability, veteran status, or any other protected status.

Employment Type: Full-Time