Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company?s family of brands are the leading online professional education platforms in their respective end-markets. We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

In this role, you?ll play a key part in retaining and renewing existing clients while providing exceptional service and addressing customer needs.

As a Customer Service Representative, you?ll proactively engage with clients, deliver persuasive sales pitches, and ensure smooth contract renewals. Your ability to investigate and resolve customer concerns, combined with your knowledge of our products and services, will help drive customer satisfaction and long-term loyalty.

This role offers an excellent opportunity for individuals with previous sales experience who thrive in a customer-focused environment and are eager to contribute to the success of a growing team.

What you'll do
? Engage with Clients: Make and receive phone calls to retain and renew existing clients while contacting potential and current customers to promote sales opportunities.
? Drive Renewals: Monitor contract expiration dates and proactively reach out to clients to discuss renewal options, meeting established retention and renewal quotas.
? Deliver Sales Pitches: Use prepared sales scripts to persuade potential clients to make purchases, gather client information, and follow up after initial contact to close deals.
? Resolve Client Concerns: Address and resolve complaints from dissatisfied clients, ensuring their concerns are thoroughly investigated and resolved to their satisfaction.
? Stay Informed: Maintain a strong understanding of competing products and services to accurately represent the organization?s offerings. Stay updated on current promotions and offers, with the ability to extend discounts or special deals as needed.
? Collaborate and Escalate: Handle basic issues independently and escalate more complex matters to senior team members when necessary, working under direct supervision.

What you'll need to succeed ? Skills and Attributes: ? Strong oral and written communication skills. ? Excellent interpersonal abilities with a focus on customer/client orientation. ? Self-motivated with the ability to work independently and meet goals. ? Proficient in using computers and Microsoft Office applications. ? Remote Work Requirements: ? Reliable in-home internet connection. ? A dedicated, quiet, and distraction-free workspace to ensure productivity. ? Experience and Qualifications: ? Previous sales experience required. ? High school diploma or equivalent. ? Customer service experience preferred, with a demonstrated ability to build positive client relationships.

Benefits
? 401(k) matching
? Health, Dental & Vision Insurance
? Paid time off
? Paid training
? Employee Assistance Program
? Professional Education Coursework
? Tuition Reimbursement

Schedule:
? Set schedule
? Varying shifts 8:00 am-8:00 pm ET
? Rotational weekend availability required
? Some holiday coverage may be required

Start date for this role: 2/17/25

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!