Customer Service Representative

Here are some questions you won?t often be asked: have you ever jumped up on a coffee table at a party and wowed the crowd with your (fill in the blank) skill? Are strangers just stimulating friends you haven?t met? Do you love brainstorming and helping someone out with making a decision or solving a problem? If you answered yes to any of these, we?ve got a fit for you. We?re looking for some energetic team members to support Saddleback.

We?re looking for a Customer Service Specialist that can help our customers via Phone, Chat and Email and also work in our Showroom as scheduled. We?re looking for quality people who have an outgoing unique personality, have a heart for serving others, can whip up some great emails and conversations, have great integrity and are detail oriented.

Why you want to work at Saddleback:

• Great People - a great team to work with.

• Work that Matters - Saddleback is a socially minded company with a bigger purpose. The heart of Saddleback really is to love on those that come in our path. Our work is bigger than a bottom dollar here; it?s about helping people.

• Our Culture is key, and who we hire is important.

• Great Benefits including Paid Medical and Dental insurance, Paid Vacation time, Paid Sick time, Paid Bereavement leave, Paid Holidays, Paid Short term and Long term disability, Paid Life insurance, Retirement plan with match, employee discount

Important details:

Location - The Saddleback Headquarters in Azle, TX (We are currently building our Headquarters so this position will start as work from home but will be in the office full time starting summer to fall 2025)

Position - Full Time, Typically M-F 8:30am - 5pm

Travel - none

Required - Good internet connection

Main responsibilities -
? Answer phones, emails and/or chat from our customers
? Assist customers in our showroom
? Record and document customer information as needed
? Process sales and returns
? Resolve customer concerns
? Put a smile on your customer?s face

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 35 ? 45 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Parental leave
? Vision insurance

Shift:
? 8 hour shift
? Day shift
? No nights

Work Location: In person