Customer Service Representative - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction
• Flexible scheduling with availability for both weekday and weekend shifts
• Engaging role involving direct interaction with customers and sales opportunities

What to Expect (Job Responsibilities):
• Handle incoming calls and make outbound calls for follow-up and upselling
• Prepare account changes and troubleshoot customer issues
• Identify and act upon potential new sales opportunities
• Assist with customer retention efforts
• Collaborate with other departments to ensure timely resolution of customer issues

What is Required (Qualifications):
• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast-paced environment
• Excellent telephone skills
• Strong troubleshooting abilities

How to Stand Out (Preferred Qualifications):
• Solid negotiating skills
• Computer proficiency

#CustomerService #CareerOpportunity #CustomerSatisfaction #SalesOpportunities #FlexibleScheduling

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