Customer Service Team Lead
Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
? Handle escalated customer issues and provide weekly support for customer interactions
Minimum Requirements
? High School diploma or equivalent required.
? 3+ years of customer service experience
? 2+ years of experience in a leadership
? Effective communication skills
Powered by JazzHR
LaOPdxN9N6
Similar Remote Jobs
Customer Service Team Lead
Posted on: 27-12-2024 04:28
FedEx Customer Support Executive
Posted on: 27-12-2024 04:28
Remote Data Entry Specialist
Posted on: 27-12-2024 04:28
Data Entry Clerk, MSO
Posted on: 27-12-2024 04:28
Fully Remote Account Representative
Posted on: 27-12-2024 04:28
Dunkin Donut &Baskin Robins
Posted on: 27-12-2024 04:28
Entry Level Account Representative
Posted on: 27-12-2024 04:28
Retail Customer Service Coordinator
Posted on: 27-12-2024 04:28
Retail Customer Relations Coordinator
Posted on: 27-12-2024 04:28
Entry level remote agent
Posted on: 27-12-2024 04:28
Seasonal Customer Service Representative - PSP
Posted on: 24-09-2024 00:00
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 17-12-2024 18:02
data entry jobs online from home for students ? DE0524
Posted on: 14-02-2025 07:17
American Express Data Entry Jobs (Live Chat, Remote) $35/Hour 2024...
Posted on: 16-07-2024 18:38
Amazon Work from Home Data Entry Jobs in US
Posted on: 16-07-2024 18:42
Virtual Customer Service Representative - Remote
Posted on: 23-01-2025 00:00
Merch Planner - Produce(Remote Or Hybrid)
Posted on: 24-10-2024 05:38
Delivery Route Support Worker
Posted on: 11-01-2025 15:33
Data Entry Clerk ( Entry Level ) At Amazon ?Apply Now ?US
Posted on: 16-11-2024 19:14
Business Development Manager - REMOTE
Posted on: 19-11-2024 06:06