Customer Support - Phones and Tickets - Jamaica (4142)

Employer Industry: Digital Engagement Services

Why consider this job opportunity...
• Flexible self-scheduling and work-from-home options
• Opportunity to work with exciting clients such as the NFL, Vimeo, and Topps
• Competitive hourly rate discussed during the interview
• Access to exclusive 'Hot Gigs' postings within the Mod Network
• Paid orientation and training provided
• Chance to develop skills in a dynamic and supportive environment

What to Expect (Job Responsibilities):
• Provide exceptional customer support for clients, assisting users in finding housing and community resources
• Solve customer inquiries and concerns efficiently while guiding them to the right answers
• Collaborate with team members to ensure a positive customer experience
• Adapt quickly to changes and navigate complexities in service delivery
• Maintain a reliable and distraction-free work environment to optimize performance

What is Required (Qualifications):
• Minimum of 1 year of experience in high-volume customer service
• Fluency in English, both written and spoken
• Familiarity with company escalation policies and procedures
• Full access to a work computer that meets specified minimum requirements
• High-speed and stable internet connection

How to Stand Out (Preferred Qualifications):
• Previous experience working remotely in a customer support role
• Strong problem-solving skills and a proactive approach to challenges
• Ability to adapt to a fast-paced and changing environment
• Excellent communication skills with a customer-friendly demeanor
• Experience in digital engagement or community management

#DigitalEngagement #CustomerSupport #RemoteWork #FlexibleScheduling #CareerOpportunities

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