Customer Support Specialist

Employer Industry: Software Solutions

Why Consider this Job Opportunity...
• Competitive pay up to $60,000 per year
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health insurance and retirement plans
• Flexibility to work remotely from anywhere within the U.S.
• Supportive and collaborative work environment
• Chance to work with cutting-edge technology in the software industry

What to Expect (Job Responsibilities):
• Discuss key account customer issues and requests by creating CRM cases
• Resolve key account customer support tickets while keeping clients updated
• Develop training materials on key accounts
• Act as a point of contact for customer key franchise accounts
• Maintain superior phone voice while handling all situations

What is Required (Qualifications):
• Strong organizational and documentation skills
• Ability to prioritize, problem-solve, and meet deadlines
• Skilled communicator (verbal and written)
• Advanced knowledge of ClubReady site
• Comprehensive knowledge of key accounts business practices

How to Stand Out (Preferred Qualifications):
• 12-18 months in a customer support role
• Proven leadership abilities with the capacity to train and develop others

#SoftwareSolutions #CustomerSupport #CareerGrowth #RemoteWork #CompetitivePay

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