Customer Support Specialist - SaaS Software - Night Shift

Description:
? Founded in 1980, SMA Technologies specializes in automation software and document processing solutions.
? The Customer Support Specialist will respond to alerts from customer environments, support cases and any infrastructure issues.
? Monitor, diagnose and respond to failures reported via multiple channels.
? Proactively take action to resolve or escalate failures.
? Collaborate with the MAS, Support and Infrastructure teams to ensure systems and environments run smoothly and efficiently.

Requirements: ? Experience with Level 1 triaging and responding to high volume of support or system issues. ? Comfortable working with Enterprise customers and support teams in high-stress production environments to provide patient, customer-focused, technical assistance. ? Passionate about organization and reliability. ? Driven to improve customer service and promote a dependable environment of accuracy and reliability. ? Motivated when working with a diverse team and being able to collaborate on continuous improvement. ? Strong level of curiosity and care about learning and self-improvement. ? Accountable and dependable with a solid work ethic displaying ownership of responsibilities required in this role.

Benefits:
? A remote first environment ? Work from wherever you are comfortable in the contiguous U.S. as SMA Technologies is a remote first organization.
? SMA will provide all the gear you need to be successful in your role, including Dell Laptop, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras.
? 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering.
? SMA also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs.
? 100% company paid LTD, AD&D and basic life insurance for you.
? Flexible PTO (like unlimited PTO) and flexible working hours to accommodate a great work/life balance.
? 11 Paid Holidays.
? Quarterly Wellness Day to recharge in whatever way you need.
? $2,500 Annual Professional Development stipend to help you continue to enhance your skills.