Loan Support Specialist - Pacific Region
Description:
? Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
? Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
? Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
? Responsible for loan level administrative tasks within the loan origination system.
? Track tasks, activities and time spent within the ticketing system.
? Provide customer service in person, on the phone and via ticketing system.
? Collaborate among team members.
Requirements: ? Associate?s degree or equivalent combination of education/experience; bachelor?s degree preferred. ? Minimum 4 years? experience as a Loan Processor or Loan Officer in the mortgage industry. ? Minimum 3 years? experience using Encompass360 Banker?s Edition in a production role. ? Minimum 2 years? experience providing direct support to employees or customers. ? Experience utilizing a ticketing system to handle Loan Support questions, preferred. ? Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. ? Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. ? Excellent customer service skills. ? Proficient in Microsoft Word, Excel, Outlook.
Benefits:
? Medical
? Dental
? Vision
? 401K
? Short-term disability
? Employee assistance program
? Wellness program
Similar Remote Jobs
Loan Support Specialist - Pacific Region
Posted on: 11-01-2025 15:33
Online Data Entry Clerk ? Remote
Posted on: 11-01-2025 15:33
Data Entry Clerk for Imports Team
Posted on: 11-01-2025 15:33
Remote Live Chat / Phone Support
Posted on: 11-01-2025 15:33
Online Typing Work (Full-Time) - 2025
Posted on: 11-01-2025 15:33
Remote Virtual Assistant - Entry Level
Posted on: 11-01-2025 15:33
Graphic Designer for U.S based brands
Posted on: 11-01-2025 15:33
Customer Experience Work From Home Internship
Posted on: 11-01-2025 15:33
Business Intern (Undergraduate - Summer 2025)
Posted on: 11-01-2025 15:33
Night Shift Warehouse Selector / Picker
Posted on: 11-01-2025 15:33
High-Paying Remote Jobs for Beginners | Start Your Career from Home | Earn $25-$35/hr
Posted on: 27-09-2024 00:00
Live Chat Support
Posted on: 24-01-2025 04:50
Remote Jobs ? Hobby Lobby Careers Work From Home (Full Time, Part...
Posted on: 16-07-2024 19:07
American Airlines Employment From Home $25Hr
Posted on: 27-02-2025 00:00
Bilingual Customer Service Representative (REMOTE)
Posted on: 05-02-2025 00:00
Utility Data Analyst ( Entry Level)
Posted on: 25-09-2024 00:00
Customer Support Agent (Part-Time) ? Charlotte
Posted on: 22-09-2024 00:00
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour
Posted on: 16-07-2024 18:52
Manager Job At Disney Full Time
Posted on: 13-11-2024 04:55
Tech Connect Careers Launch Your IT Career From Home, Earn $25-$35/Hour
Posted on: 27-02-2025 00:00