Merchandise Stock Associate

Job Summary of Merchandise Stock Associate:

Obligated to ensure a high level of customer satisfaction through engaging with customers, embodying customer service philosophy, and maintaining a well-organized store environment, while complying with operational, merchandise, and security regulations.

Responsibilities of Merchandise Stock Associate:
? Exemplars of customer service excellence promote established practices that benefit interactions with both internal and external clients
? Sustains and reflects a supportive store climate by valuing honesty, trustworthiness, and politeness
? Follows set operating procedures to ring up customer purchases and manage returns effectively
? Suggests promoting credit and loyalty programs as part of customer interactions
? Upholds and follows the merchandising philosophy along with established procedures and standards
? Adheres to company protocols and standards while preparing and organizing merchandise for placement on the sales floor
? Takes the lead and joins in store recovery as needed during the day
? Ensures compliance with the organizational, cleanliness, and recovery criteria for the sales area and participates in the overall store cleanliness upkeep
? Provides and welcomes consistent appreciation and constructive feedback
? Upholds all labor regulations, policies, and procedural guidelines
? Participates in and supports programs focusing on reducing store shrink
? Engages in actions that emphasize safety awareness and the maintenance of a safe setting
? Follows through with any additional responsibilities given

Requirements of Merchandise Stock Associate:
? Possesses excellent customer service skills
? Able to work a flexible schedule to support business needs
? Possesses strong organizational skills with attention to detail
? Capable of handling multiple tasks at one time
? Able to respond appropriately to changes in direction or unexpected situations
? Possesses strong communication skills
? Capable of lifting heavy objects with or without reasonable accommodation
? Works effectively with peers and supervisors to accomplish tasks
? Retail customer experience preferred