Overnight Contact Center Phone Banker

Are you a night owl with a passion for customer service? Look no further! Regions Financial Co. is seeking a dedicated and experienced Overnight Contact Center Phone Banker to join our team. As a Phone Banker, you will play a crucial role in providing exceptional service to our clients, helping them with their financial needs and inquiries. If you have a knack for problem-solving, excellent communication skills, and a strong understanding of banking products and services, we want to hear from you! Join us in providing top-notch service to our customers and furthering your career in the financial industry.

Provide exceptional customer service to clients, ensuring their needs and inquiries are addressed in a timely and professional manner.
Work overnight shifts to accommodate clients with inquiries outside of regular business hours.
Utilize problem-solving skills to identify and resolve customer issues and concerns.
Maintain a thorough understanding of banking products and services offered by the company.
Adhere to company policies and procedures while handling customer interactions and financial transactions.
Communicate effectively with clients through phone and digital channels to provide information and assistance.
Continuously seek ways to improve and streamline customer service processes.
Meet performance targets and goals set by the company.
Collaborate with team members to ensure a consistent and positive customer experience.
Keep up-to-date with industry trends and developments to provide accurate and relevant information to clients.
Maintain confidentiality and security of customer information.
Complete necessary training and certifications to enhance knowledge and skills.
Handle and resolve escalated customer complaints and issues.
Adhere to compliance and regulatory standards set by the company and government agencies.
Demonstrate a strong work ethic and commitment to providing excellent customer service.

Regions Financial Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.