Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Remote, USA Full-time Posted 2025-04-18

We are seeking a skilled and proactive Resolution Team Member to join our remote team. This role involves resolving issues during guest stays, maintaining high ratings for reviews and ensuring positive guest experiences.

Identify and contact guests directly by phone to address and resolve any issues or complaints during their stay and post-checkout...

Apply a thorough understanding of Airbnb policies and procedures to guide effective resolutions.

Handle disputes with professionalism and empathy, ensuring a satisfactory outcome for both the guest and the company.

Exhibit strong communication and interpersonal skills to manage interactions and outcomes effectively.

Oversee the review process to uphold high standards of guest satisfaction.

Qualifications:

In-depth knowledge of Airbnb policies and review processes.

Excellent communication and interpersonal skills.

Ability to work flexible hours to accommodate various time zones and guest availability.

Proven experience in managing customer disputes and resolutions.

U.S.-based candidates preferred.

If you are passionate about problem-solving and dedicated to delivering exceptional service, we would love to hear from you. Please submit your application and details about your relevant experience

Apply Job!

Apply for the Job

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Qualifications:

Similar Remote Jobs

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Amazon Shopping Enthusiast for Internal Product Insights - Contract to Hire

Remote Seasonal Call Center - MUST LIVE IN TX, AZ, CO

Remote Seasonal Call Center - MUST LIVE IN TX, AZ, CO

Work from Home Data Entry Typing Jobs - Earn Money Remotely

Google / Meta Ads Expert (1+ years practical experience, Senior level)

Remote Work From Home Data Entry Clerk / $1200 Plus Weekly

Entry-Level Data Entry Clerk - Flexible Hours & Work from Home

(Entry Level/No Experience Required) Walmart Data Entry Work From Home Jobs

Online Live Chat Support Jobs Work From Home (REMOTE) ? Part-Time

Product Tester ? Remote

Virtual Assistant – Flexible Remote Jobs

Automated Warehouse Material Handler

Amazon Delivery Driver

Product Manager, AI Ecosystems in GKE, Google Cloud

Volunteer Non-Executive Director | Anansi Theatre Company

Disney Remote Job At Home - Entry level assistant (Remote)

Entry level / Data Entry Clerk (Remote)

Remote Java Developer Job for Airline Company (Full-time)

Senior Systems Engineer, Platform Engineer (Remote)