Technical Support?/Customer Service Representative-Remote?/Night Shift

Position: Technical Support / Customer Service Representative-Remote (Night Shift)
Location: Township of Home

Job Title:

Technical Support / Customer Service Representative-Remote (Night Shift)

Job Description

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a ?work from home? career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?World?s Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great ?work from home? opportunity that will allow you to reimagine an all-new career journey and develop ?friends for life? at the same time. We?ll give you all the training, technologies, and continuing support you?ll need to succeed. Plus, at Concentrix, there?s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That?s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you?ve always envisioned.

What You Will Do In This Role

As a Technical Support / Customer Service Representative working from home, you will:
? Provide inbound customer support using a call flow guide
? Resolve technical issues related to hardware, software, and client products
? Track, document, and retrieve information in databases
? Be an amazing problem-solver
? Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
Familiarity with iOS and/or MacOS, or comparable technology is preferred
? Offer additional products and/or services
? Deliver expert customer experiences?with a smile.
Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
? Strong focus on building customer relationships
? 1+ year of customer service experience
? The ability to work an evening or overnight schedule
? Technical support experience preferred
? A high school diploma or GED
? A quiet, distraction-free environment to work from in your home
? Proficiency in fast-paced multi-tasking
? Eagerness to learn new technologies
? Strong problem-solving skills with the ability to ask probing questions to come to a resolution
? Strong computer navigation skills and PC knowledge
? A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
? High Speed internet (no wireless/hotspots or satellite) and a smartphone
? Must reside in the United States or have a valid U.S. address for residence
What?s In It For You

One of our company?s Culture Beliefs says, ?We champion our people.? That?s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
? Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
? Paid training and performance-based incentives
? Lucrative employee referral bonus opportunities
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and?