Training and Support Specialist (Remote, Night shift)

Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling... appointments for our sales team.

Your responsibilities include:
? participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements
? conducting onboarding activities to ensure smooth transition for new hires
? providing guidance and support to new team members, helping them acclimate to their roles and the company?s processes
? serving as a resource person for answering questions and addressing concerns during the onboarding period
? conducting training activities as needed
? qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members
? assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
? making outbound calls to potential customers with the goal of consistently delivering agreed targets
? scheduling consultations between contacts/prospective customers and members of our Sales Team
? inputting information accurately into our system
? representing the company in the best way possible when conversing with contacts
? ensuring all calls are done based on standards and requirements of the company
? delivering reports accurately and on a timely basis
? participating and documenting processes and improvement initiatives

Requirements
? With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
? Experience working w/ any CRM Tools (Salesforce is a plus but not required)
? Experience with MS Office Tools
? With prior experience with training, onboarding, and recruiting
? Strong people skills
? Excellent listening and verbal communication skills
? Has a strong broadband internet connection
? Has a designated professional and quiet workspace
? Amenable to working on a graveyard shift

As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:
? Proactive, adaptable and flexible
? Highly professional
? Willing to go the extra mile to achieve desired outcomes
? Highly collaborative
? Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Apply Job!