Virtual Customer Service Representative

Remote, USA Full-time Posted 2025-04-18

At Comcast, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Virtual Customer Service Representative, you will play a critical role in retaining our existing customer base by working closely with customers who are at risk of disconnecting their services. Your primary responsibility will be to empathize with clients, resolve outstanding issues, and renegotiate the terms of their agreements.

You will work independently with minimal supervision, using your active listening and problem-solving skills to address customer concerns. Your goal will be to minimize churn by strategically offering product bundles and price points that meet the needs of our customers' budgets and business applications. Additionally, you will proactively encourage retention by contacting clients at various high propensity churn points in their life cycle to assure customer satisfaction and re-contract and extend customer relationships where appropriate.

To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced virtual environment. You will be responsible for meeting or exceeding budgeted retention goals for all product lines, demonstrating strong problem-solving and communication skills, and adhering to Comcast's Operating Principles. If you share our passion for delivering exceptional customer experiences and are committed to driving results and growth, we encourage you to apply for this exciting opportunity.

Apply for the Job

Virtual Customer Service Representative

Similar Remote Jobs

Virtual Customer Service Representative

Restaurant Team Member

Overnight Front Desk Agent

Travel Contract- Med Surg RN

Data Entry Analyst (Entry Level)

Ford ASSET Technician (OC Sponsorship)

Manager, Procurement Field Support - Texas

NOW HIRING Speech Language Pathologist and Assistants (SLP and SLPA) Near Brownwood, TX

LCSW LISW - CT - Remote | WFH

Remote Appointment Setter - Flexible Hours and Great Pay

Associate Product Manager

Part-Time Yelp Spam Comment Remover - Work From Home Jobs

Global Cybersecurity Intern

EHS Specialist (Remote ? California & Texas)

Consumer Insight Manager

[Hiring] Customer Service Position REMOTE

Online Order Filling Team Associate

Amazon Seasonal Driver – Massachusetts

Non-Profit Donation Agent (Remote Independent Contractor)

Senior Director, Customer Operations Support