Virtual Reservations & Admin Manager (Back Office)

Experience in the serviced accommodation industry?such as with platforms like Oyo, Booking.com, Airbnb, or hotels?would be highly suitable for this role.

In this role, your primary responsibilities will include, but are not limited to:

Guest Services:
? Handle guest inquiries, reservations, and check-ins/check-outs
? Address guest concerns and resolve any issues that may arise during their stay.
? Provide recommendations on local attractions, dining, and other amenities to enhance the guest experience.
? Manage guest reviews and feedback, striving for positive guest satisfaction.
? Channel Management:
? Manage and maintain multiple Airbnb and other channel listings for various properties.
? Ensure accurate and up-to-date property information, including descriptions, photos, pricing, and availability.
? Monitor and adjust listings to optimize search ranking and visibility on the Airbnb platform.
? Develop and implement effective marketing strategies to attract guests and maximize property occupancy.

Financial Management:
? Establish and manage rental rates, security deposits, and payment schedules.
? Handle rental agreements, contracts, and lease terms.
? Track rental income and expenses, maintain financial records, and report to property owners regularly.
? Ensure timely collection of rental payments and handle any billing or invoicing issues.

Data Management and Reporting:
? Maintain accurate records of reservations, guest information, and financial transactions.
? Generate regular reports on property performance, revenue, and occupancy metrics.
? Provide insights and recommendations based on data analysis to drive performance improvements.
? Ensure the Channel manager is working as it is supposed to work.
? Collaborate with property owners or property management companies to ensure alignment on goals, strategies, and performance targets.
? Coordinate with cleaning and maintenance teams to ensure properties are well-maintained and ready for guest arrivals.

Job Type: Full-time

Pay: From ?35,000.00 per month

Benefits:
? Internet reimbursement

Schedule:
? Day shift
? Monday to Friday
? UK shift
? Weekend availability

Application Question(s):
? Are you a Malayalee?

Experience:
? total work: 1 year (Preferred)

Language:
? English (Required)

Work Location: Remote

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