Work from home - Customer Support Representative (Remote)

Company Overview

Pace Runners, Inc. is a dynamic and innovative company committed to providing exceptional logistics and transportation solutions. We pride ourselves on our dedication to customer satisfaction and our ability to adapt to the ever-changing needs of the industry.

Job Title

Work from home - Customer Support Representative (Remote)

Job Location

United States

Job Description

We are seeking a motivated and customer-focused Work from home - Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, and resolving issues efficiently. This remote position offers the opportunity to work from home while playing a crucial role in enhancing customer satisfaction and loyalty.

Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Resolve customer issues and complaints with empathy and efficiency.
? Maintain accurate records of customer interactions and transactions.
? Collaborate with team members to improve customer service processes.
? Provide feedback to management on recurring customer issues and potential improvements.

Qualifications
? 0-5 years of experience in customer support or a related field.
? Strong communication and interpersonal skills.
? Ability to handle challenging situations with patience and professionalism.
? Proficient in using customer support software and tools.
? Ability to work independently and manage time effectively.

Required Skills
? Excellent written and verbal communication skills.
? Strong problem-solving abilities.
? Ability to work independently and as part of a team.
? Familiarity with customer service principles and practices.

Additional Information

This is a remote position open to candidates located within the United States. We offer a supportive work environment and opportunities for growth within the company.